Refund Policy

Refund Policy

Due to the nature of our products, we do not accept any returns or exchanges. Our team is dedicated to safely packaging every product with love and care. However, on a rare occasion, an item may arrive damaged during transit. For any damaged items, please contact us at shop@oulacrystal.com with a picture of the damaged item and Subject Line "Damaged Item" for a quick response.

Address Error and Reshipment Policy

In the event that a customer provides an incorrect shipping address resulting in the return of their package, we have implemented the following policy:

  1. Reshipment with Shipping Cost Responsibility: If the customer wishes to have the item resent to the correct address, they will be responsible for covering the shipping cost. The exact shipping cost will be provided upon confirmation of the preferred shipping method. The package will be sent out promptly upon receiving payment for the shipping cost.

  2. Partial Refund minus Shipping Fees: Alternatively, if the customer prefers not to have the item reshipped, we offer a partial refund. The refund amount will be initiated minus the shipping fees associated with the order. Please note that the shipping fees may vary depending on the destination and weight of the package.

Please ensure that the shipping address provided during the order placement is accurate and up to date to avoid any complications with the delivery.

If you have any further questions or concerns regarding our address error and reshipment policy, please feel free to reach out to our customer support team at [customer support contact details]. We are here to assist you.

Note: This policy is subject to change without prior notice.